Terms of Use

1. Agreement to These Terms

These Terms and Conditions of Service ("Agreement") constitute a binding contract between the client ("Client") and NLA Private Investigator, a licensed private investigation firm operating under Georgia law ("Firm," "we," or "us"). By signing an engagement agreement, submitting a case evaluation form, or retaining the Firm's services in any form, the Client accepts all terms set forth herein without modification.

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If you are retaining services on behalf of a third party, a business entity, or an attorney's office, you represent that you have the authority to bind that party to this Agreement.

2. Licensing and Legal Authority

The Firm operates under a license issued by the Georgia Board of Private Detective and Security Agencies ("GPBO") in compliance with O.C.G.A. § 43-38-1 et seq. All investigators conducting field work under this Agreement hold valid Georgia PI licenses. License verification is available through the GPBO's public registry.

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The Firm's legal authority is limited to the State of Georgia. Investigative services conducted outside Georgia's borders require separate engagement terms and, where applicable, coordination with properly licensed investigators in the relevant jurisdiction. The Firm will notify the Client if a case expands beyond Georgia's boundaries.

3. Scope of Services

The Firm provides professional investigative services including but not limited to the following:

• Infidelity and marital surveillance
• Child custody investigations and parental behavior documentation
• Surveillance services (mobile, stationary, covert)
• Litigation support for attorneys and law firms
• Background check and verification services
• Digital forensics and cell phone investigations
• Technical Surveillance Countermeasures (TSCM) and bug sweeps
• Missing persons location and skip tracing
• Corporate investigations, employee fraud, and workplace misconduct
• Service of process

The specific services engaged, their scope, timeline, and applicable fees are defined in the signed Engagement Agreement executed between the Firm and the Client. This document governs general terms; the Engagement Agreement governs case-specific terms. In the event of conflict, the Engagement Agreement controls.

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4. Retainer, Fees, and Payment Terms

4.1  Retainer Requirement

All investigative services require a retainer paid prior to commencement of work. The retainer amount is specified in the Engagement Agreement and is applied toward hours worked, expenses incurred, and services rendered. The retainer is not a flat fee; actual costs may exceed the initial retainer.

4.2  Billing Structure

The Firm bills services at hourly rates, daily rates, or fixed project fees as specified in the Engagement Agreement. Billable time includes field surveillance hours, database research, travel time to and from surveillance locations within the Atlanta metro area, report preparation, court testimony (if applicable), and client communication exceeding fifteen minutes per occurrence.

4.3  Expenses

Reimbursable expenses — including mileage, tolls, parking, GPS equipment deployment, and third-party database access fees — are billed separately at cost unless otherwise agreed in writing. The Firm will seek Client approval for any single expense exceeding $250.00 before incurring it, except in circumstances where immediate action is required to preserve evidence or maintain surveillance continuity.

4.4  Payment Terms

Invoices are due upon receipt. Accounts unpaid after thirty (30) days accrue interest at 1.5% per month on the outstanding balance. The Firm reserves the right to suspend active work on any case with an overdue balance without liability for evidence lost during the suspension period.

4.5  Refund Policy

Retainer funds applied to completed work are non-refundable. Unused retainer balances remaining at case closure are refunded within fourteen (14) business days, less any outstanding charges, expenses, or administrative fees.

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5. Confidentiality

5.1  Firm's Obligation

The Firm treats all client information, case details, surveillance targets, evidence gathered, and case outcomes as strictly confidential. Case information is not disclosed to any third party without the Client's written authorization, except as required by law, court order, or subpoena. The Firm will notify the Client promptly upon receipt of any legal demand for case records, to the extent notification is legally permitted.

5.2  Client's Obligation

The Client agrees to maintain the confidentiality of investigative methods, surveillance strategies, and operative identities disclosed during the engagement. Disclosure of this information to the surveillance target or any third party may compromise the investigation, endanger Firm personnel, and result in immediate termination of the engagement without refund of fees incurred.

5.3  Attorney-Client Privilege

Where the Firm is retained under the direction of a licensed attorney, communications and work product may qualify for protection under attorney-client or attorney work product privilege under Georgia law. The Firm does not independently assert privilege on the Client's behalf; privilege determinations are the responsibility of retaining counsel.

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6. Legal Compliance and Evidence Standards

6.1  Georgia Legal Framework

All investigative activities conducted under this Agreement comply with Georgia law. Surveillance activities are conducted in lawful locations where the subject has no reasonable expectation of privacy. The Firm does not enter private property without authorization, does not impersonate law enforcement, and does not access electronic devices or communications systems without legal authority.

Georgia is a one-party consent state under O.C.G.A. § 16-11-62. The Firm's recording practices conform to this statute. Clients should consult with legal counsel regarding the admissibility of specific evidence types in their particular proceedings.

6.2  Evidence Chain of Custody

The Firm maintains chain-of-custody protocols for all evidence gathered. Video recordings, photographic evidence, GPS data logs, and digital forensic extractions are preserved in their original format and documented with date, time, and collection method. This documentation is provided to the Client or their attorney upon case closure or as requested during the engagement.

6.3  Client Representations

The Client represents and warrants that the requested investigation is for a lawful purpose. The Client agrees not to use investigative services for stalking, harassment, unauthorized surveillance, or any purpose prohibited by Georgia or federal law. The Firm reserves the right to terminate any engagement immediately — and without refund of fees incurred — upon discovery that services are being used for unlawful purposes.

Providing false information to obtain investigative services constitutes breach of this Agreement. The Client assumes full legal and financial liability for any consequences arising from misrepresentation.

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7. No Guarantee of Results

The Firm provides professional investigative services but cannot guarantee specific outcomes, evidence findings, or case results. The absence of evidence confirming suspected conduct is itself a factual finding — it does not indicate Firm negligence or failure.

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Investigation results depend on subject behavior, environmental conditions, equipment performance, weather, traffic, third-party actions, and other factors outside the Firm's control. The Firm agrees to conduct all engagements with professional diligence but does not warrant that surveillance will yield usable evidence within any specified timeframe.

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Estimates of required hours or case duration are professional projections, not guarantees. The Client acknowledges that complex cases may require significantly more resources than initially estimated.

8. Digital Forensics and TSCM Services

Digital forensic services — including cell phone analysis, computer forensics, and data recovery — are conducted using legally obtained devices or pursuant to proper legal authority. The Client must provide written authorization confirming ownership or lawful possession of any device submitted for examination. The Firm does not access devices or accounts through unauthorized means.

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TSCM (Technical Surveillance Countermeasures) services are conducted for detection purposes only. Detection findings are reported to the Client. The Firm does not remove, disable, or preserve discovered surveillance devices without explicit written authorization from the Client, as improper handling may affect law enforcement investigations or legal proceedings.

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9. Background Check Services

Background investigation services use legally accessible public records, including Georgia Open Records Act data, federal court records, sex offender registries, motor vehicle records, and commercial database sources. The Firm does not access non-public data through unauthorized means.

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Background checks conducted for employment purposes must comply with the Fair Credit Reporting Act (FCRA). The Client is responsible for ensuring FCRA compliance in their use of background check results. The Firm is not a consumer reporting agency under the FCRA when providing investigative services outside of employment-screening contexts. The Client should consult legal counsel before using background check results in employment decisions.

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10. Limitation of Liability

The Firm's total liability to the Client for any claim arising from this Agreement — whether in contract, tort, or otherwise — does not exceed the total fees paid by the Client to the Firm in connection with the specific engagement giving rise to the claim.

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The Firm is not liable for indirect, incidental, consequential, or punitive damages, including lost profits, lost opportunities, emotional distress, or legal fees incurred in related proceedings, even if the Firm was advised of the possibility of such damages.

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The Firm is not liable for outcomes in legal proceedings in which investigative evidence is introduced. Admissibility determinations rest with courts and opposing counsel, not the Firm.

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11. Termination

11.1  Client Termination

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The Client may terminate this Agreement at any time by providing written notice to the Firm. Fees incurred and expenses committed prior to receipt of termination notice are due and payable in full. The Firm will cease active investigative work promptly upon receiving termination notice and will provide a final accounting within ten (10) business days.

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11.2  Firm Termination

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The Firm may terminate this Agreement with cause — including but not limited to: non-payment, Client misrepresentation, unlawful use of services, interference with investigations, or conduct that creates safety risks for Firm personnel. In cases of immediate safety risk or discovered unlawful purpose, termination is effective immediately. In other cases, the Firm will provide written notice with a five (5) business day cure period before termination takes effect.

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12. Records and Report Delivery

The Firm retains case files, surveillance logs, and evidence records for a minimum of three (3) years from case closure. Final reports and evidence packages are delivered to the Client or designated attorney in the format specified in the Engagement Agreement.

The Client acknowledges that investigative reports and evidence packages may contain sensitive information about third parties. The Client agrees to handle this material responsibly and in accordance with applicable law.

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13. Governing Law and Dispute Resolution

This Agreement is governed by the laws of the State of Georgia without regard to conflict-of-law principles. Any dispute arising from this Agreement that cannot be resolved through direct negotiation shall be submitted to binding arbitration in Fulton County, Georgia, under the rules of the American Arbitration Association. Judgment on any arbitration award may be entered in Fulton County Superior Court.

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Notwithstanding the foregoing, either party may seek injunctive or emergency equitable relief in a court of competent jurisdiction without first submitting to arbitration, where delay would cause irreparable harm.

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14. Entire Agreement and Amendments

This Agreement, together with the signed Engagement Agreement, constitutes the entire agreement between the parties with respect to the subject matter hereof. It supersedes all prior representations, discussions, or agreements, whether written or oral. No amendment to this Agreement is effective unless made in writing and signed by authorized representatives of both parties.

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If any provision of this Agreement is found unenforceable under Georgia law, the remaining provisions continue in full force. The Firm's failure to enforce any provision does not constitute a waiver of its right to enforce that provision in the future.

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Arbitration

If you have any issue or dispute with the Company, you agree to first contact us at hello@nextlevelambitions.com and attempt to resolve the dispute with us informally. If we are not been able to resolve the dispute with you informally, both parties agree to resolve any claim, dispute, or controversy (excluding claims for injunctive or other equitable relief) arising out of or in connection with or relating to these Terms by binding arbitration by the American Arbitration Association (“AAA”) under the Commercial Arbitration Rules and Supplementary Procedures for Consumer Related Disputes then in effect for the AAA, except as provided herein.

Unless both parties agree otherwise, the arbitration will be conducted in Fulton County. Each party will be responsible for paying their respective AAA filing, administrative and arbitrator fees in accordance with AAA rules. The award rendered by the arbitrator shall include costs of arbitration, reasonable attorneys’ fees, and reasonable costs for expert and other witnesses, and any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. Nothing in this section shall prevent either party from seeking injunctive or other equitable relief from the courts for matters related to data security, intellectual property or unauthorized access to the Service.

ALL CLAIMS MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING, AND, UNLESS WE AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS. YOU AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND THE COMPANY ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

Limitation on Time to File Claims

ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OR THE SITE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

Waiver and Severability

No waiver of by the Company of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

Entire Agreement

The Terms and our Privacy Policy constitute the sole and entire agreement between you and the Company with respect to the Site, and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the Site.

Changes to these Terms

We may update these Terms from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. If we change these Terms, we will post the updated Terms here, and those changes will go into effect on the “Last Updated” date shown below. We will take reasonable steps to notify you if these Terms materially change. We will assume your continued use of the Site following the posting of any revised Terms to mean you accept and agree to any changes.

15. Contact Information

Questions regarding these Terms and Conditions should be directed to:

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